About Samanaga
About Samanaga
Blog Article
We’ll also evaluation the most common user comments with regards to the software to point out what real folks applying Samanage think about their support. With any luck , right after looking through our analysis you’ll have an improved understanding of what the computer software does And just how it may help you business.
Samanage not simply gives complete ITIL-All set IT services desk and asset management abilities, but matches these with trustworthy customer care. The software is frequently upgraded to deal with existing market requirements, rendering it on the list of benchmarks for the latest growth within their sector.
One among Samanage’s worth propositions is it lends corporations greater visibility on problems and incidents; very well, we think The seller should really prolong the visibility pitch to its asset management.
Also, the CEO reported their Alternative lets providers get rid of clunky platforms that are not scalable. And in some cases given that the system is upgraded, Gordon stated: “Samanage updates the appliance with minor to no interruption of company, providing customers Together with the fastest time and energy to benefit plus a new pathway to the way forward for IT.”
In a make any difference of weeks, we had been ready to streamline our provider requests and delivery flows by giving Absolutely everyone–the big manager to assistance brokers to rank and file across departments–increased visibility of their requests. Also, an agent can rapidly elevate a ticket by simply clicking the “+” button over the interface.
in the nineties, but I have also published for other enterprise engineering publications, which include Computer system Shopper
I have already been applying this computer software for six many years and possess produced quite a few customized programs with its assistance. Resulting from its easy characteristics, it did not just take me long to have accustomed to it and make complete utilization of it in the event of my organization. Any time I have a difficulty, I can utilize the chat option to get immediate alternatives.
Last but not least, Gordon has shared his feelings about the value of insights and visibility in an entire ITIL-Completely ready company desk and asset administration Alternative. “Customers are seeing earlier the basic principles of components and software program problems, and thru increasing visibility and insights, are locating a greater part inside the Business.
“We have lots of laptops being used by revenue on site so getting a steady cloud asset tracker aids”. An additional process director also said that Samanage aids him to arrange and routine upgrades and routine maintenance even although he concentrates on process advancement.
With regards to finishing up regular jobs inside Samanage, one method to elevate a fresh ticket, trouble, or adjust is always to simply click the related button from the Menu bar and after that click on New. Or you might come across it easier to achieve this by clicking the "+" indicator on the top in the monitor.
The agent can see all ongoing, pending, and solved incidents in the principle check out. It can be absolutely configured to instantly present information that issues: owing dates, sender, receiver… so there’s no must click on Each individual incident when prioritizing.
As for experiences, Samanage presents quite a few alternatives which includes useful stories displaying studies on incidents together with inventory experiences and agreement reports. The opportunity to develop custom stories is also bundled, which can be a boon for those who've taken time to create personalized fields and workflows.
This is the whole-featured system that even has its individual pricing construction summed up as $0.60 for every asset per 30 days. Samanage has extends this to include both of those hardware and software asset administration with license compliance capabilities.
Once the agent has included a title and a description, more info all that is remaining to try and do is assign the ticket for the pertinent person by using the research box and include any relevant priorities and thanks dates. After which is complete, push the Develop Incident to return back to the leading Incidents check out.